Davos Life Science has the world’s largest manufacturing facility and R&D centre dedicated to the production and research of tocotrienols and supplies the world’s highest purity palm tocotrienols of up to 97% purity for various isomer grades. It has been awarded the '2010 Asia Pacific Excellence Award in Vitamin E Research' by Frost and Sullivan for its research work, which has been published in leading scientific journals.
All orders will be processed within 5 working days. Delivery will take from 7 to 10 days upon acceptance of order depending on your region and location. Whilst we make every effort to deliver our products to you within the delivery timeline, however, some delays may be inevitable due to unforeseen circumstances. We shall not be liable for any delay that you may suffer in this regard. Please note that there shall be no delivery to a P.O.Box address.
For international deliveries, you can check on the status of your delivery with the airway bills number via www.fedex.com. The airway bill will be provided to you by email upon your order being processed.
For deliveries in Singapore, you can check on the status of your delivery with the tracking no. provided via our appointed courier agent EzPost customer service hotline at +65 6764 7112.
We shall not be responsible for any orders that are retained by your country's customs department, as a result of the regulatory controls applicable to the product purchased. We advise all customers to verify with their local authorities with regards to the regulatory control and import restrictions applicable to the product(s) purchased.
We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible, then we will not be able to process your order online. Please contact email@example.com to make special arrangements.
Cancellation, Return and Refund Policies:
You can cancel your order before products are shipped to you. To cancel an order, send your request to firstname.lastname@example.org with details of the order number. Full refund will be made by us within 30 days to your payment agent with whom you used to make the original payment. Any delay by your payment agent in returning the fund to your account will not be under our responsibility.
You can return the products within 30 days from the date when your order is accepted. To return the products, only 1 bottle is allowed to be opened for inspection with the manufacturing seals of remaining bottles remain intact. To return a product please contact email@example.com with details of the order number citing reasons for return. Upon verification, you will be given a Return Authorisation number (“RA No.”).
Please clearly indicate the RA No. on the original box and return the product to: Logistic Department, Davos Life Science Pte Ltd, 3 Biopolis Drive, #04-19, Synapse, Singapore 138623. Upon verification, full refund will be made by us within 30 days to your payment agent with whom you used to make the original payment. We wish to inform that except for the return of products with manufacturing defects, shipping costs to return the product to us are not refundable.
Product Prices, Local Taxes and Duties
Products are invoiced in United States Dollar and do not include any sales taxes, import or customs duties or other charges (if any) that may be levied by the authorities in your country. For international delivery, you will be responsible for paying any local taxes, import and customs duties and other charges upon notification by the appointed carrier. For delivery in Singapore, GST at prevailing rate will be added to your invoice upon checkout.
General Terms and Conditions
The products are sold to you only if you accept the terms and conditions stated herein. You acknowledge that you have read and understood our terms and conditions before you placed your order with us and that you agree to them.
We reserve the right to add, delete and amend all materials, information and terms and conditions provided on this website without prior notice.
Prices displayed on the website apply to online purchases only. We reserve the right to change the prices and the products displayed on our website at any time without prior notice. Although we try to ensure that all prices on the website are accurate, in the event that any error occurs, we reserve the right to cancel the order and refund you in full the amount that you have paid. We will contact you as soon as possible should this occur.
Frequently Asked Questions
1. How do I know if my order has been accepted and shipped?
We will inform you via e-mail to confirm acceptance of your order. A separate e-mail can be sent to inform you the shipping details with tracking no. when your products are shipped. You check the status of the shipment with the tracking no. provided. Please refer to shipping information for instruction to track your shipment.
2. Can I cancel my order?
Yes. You can cancel your order before the products are shipped to you. Please refer to cancellation and refund policy for further details.
3. Can I return the products I have ordered?
Yes. You can return the products within 30 days from the date your order is accepted. Please refer to return and refund policy for further details.
Should you have any questions you may contact us at firstname.lastname@example.org